Frequently Asked Questions
Everything you need to know about our fresh roasts and delivery.
How fresh is the coffee when it arrives?
We roast our beans in small batches multiple times a week. Every bag is stamped with a 'Roasted On' date to ensure you receive your coffee at its peak flavor profile, typically within 5-7 days of roasting.
Do you offer international shipping?
Yes, we ship our specialty coffee worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
Can I set up a recurring coffee subscription?
Absolutely. You can choose your favorite blend or a rotating single-origin selection and set a delivery frequency that suits your brewing habits. Subscriptions can be paused or canceled at any time through your account dashboard.
What is your return policy for food products?
Due to the perishable nature of roasted coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or damage during transit, please contact us within 14 days for a replacement or refund.
Are your coffee beans ethically sourced?
Ethical sourcing is at the heart of Belleville Brûlerie. We work directly with farmers and reputable importers to ensure fair wages, sustainable farming practices, and full transparency throughout the supply chain.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.